FAQ

 

 

What are your period pouches made of?

Our Period Pouches are 100% Organic Cotton and are Fair Trade Certified.  Our cotton does not use toxic, synthetic pesticides, fertilizers or genetically modified seed. This ensures that farmers and their families are not exposed to harmful chemicals while ensuring the soil maintains its biodiversity in a healthy ecosystem. Our organic cotton uses ~91% less water and ~62% less energy compared to conventional cotton

 

I want to return my purchase, What do I do?

We are sorry to hear that you would like to return your item. If you are not fully satisfied with your purchase, we’re here to help. You have ​30 days from the date of delivery to return an item. To be eligible for a return, your item must be unworn, unused, and in the same like-new condition in which it was received. As we offer free shipping on all orders, we do not offer any return labels and will be your responsibility.

Send us an email at Info@Sisterhoodproducts.com

 

When will I receive my item?

For the period pouches the processing time takes 1-3 days, while USPS first class shipping takes 3-5 days. We pack your order by hand to make sure everything is correct. If you need something faster, send us an email as soon as you place the order.

For our bold tees and accessories, shipping times may vary up to 3 weeks due to COVID-19. We appreciate your patience and understanding while they are made at an offsite warehouse.

 

What if my order arrived damaged?

If your order has defects or you suspect it was damaged during shipping, please reach out to us at Info@Sisterhoodproducts.com and we will be happy to work with you to remedy the situation within 24-48 hours of receiving your item

 

What if my order never arrives or is stolen?

To protect your order against loss or theft, please keep an eye on your tracking number with USPS. Send us an email to Info@Sisterhoodproducts.com no later than 15 days from when it was marked delivered.

 

How do I track my order?

A tracking number should have been sent to you via email after your order was shipped. If you didn’t see an email, please check your spam/junk mail. If no email was received, please email us at info@Sisterhoodproducts.com so that we may provide you with your tracking number right away.

 

What can I put in my Period Pouch?

Anything you'd like! From chocolates, hair ties, tampons, pads, menstrual cups and birth control. With the pouches being non-toxic, you are free to add anything and everything- worry free.

 

If I have more questions, Where would I reach you?

Please send us an email at Info@Sisterhoodproducts.com. We will get back to you within 24-48 hours